RETURN AND REFUND

If you return an item to our warehouse, you will be refunded (exchanges are not possible).
Please note that we provide a pre-paid return label and that the return cost ($9) will be deducted directly from the refund.

To get your refund, please follow the steps below:

1- Find a container that will fit all of the items you are returning.

2- Print the pre-paid Return Label available here :https://web.global-e.com/returns/portal
and affix it securely to the outside of the package.

3- Go to https://locator.dhl.com choose your country and fill in your location (address or zip code)
to locate your nearest DHL Express points.

4- Schedule a pickup by a DHL courier, by following these instructions https://global-e.com/returns/schedule.pdf

Please feel free to contact us if you need support for these below return reasons:
Wrong sizing,faulty item, damaged item or incorrect item.
Click on the reason then click on the “Contact Us” button and fill out the form.

If you return the item to our warehouse, you will be reimbursed as soon as your package is received.

Your bank account will be credited for the amount of the returned items via our secure payment partner Global-e.

The procedure can take up to 14 business days.

You will receive an email confirming the refund.

Please feel free to contact us if you need support with your refund, click here
then click on the "Contacting US" button and fill out the form.